POS & Store Ops
Plan front-line POS flows and operational scenarios so systems actually work in live retail environments.
Care deeply about usability, exception handling, and data consistency.
About
Mid-level Product Manager focused on POS, ecommerce, membership systems, and API-driven retail delivery.
My retail-tech work covers shopping-mall POS rollout, membership migration, ecommerce operations, e-invoice, third-party API integration, and O2O flow design.
I am strongest when translating business requests into fields, workflows, exception cases, and launch plans, then coordinating delivery across developers, vendors, and store-side operators.
Work in regulated workflows and growth projects also helps me connect membership, conversion, data flow, and exception handling as one operating model instead of separate functions.
POS Rollout
front-stage POS flow, store operations, and launch planning for live retail environments
Membership
product scope across membership, CRM, e-invoice, and API-linked systems
Ecommerce
delivery experience across group-buying, ecommerce, O2O, and channel operations
Store Workflow
translate business needs into fields, edge cases, and usable store-side workflows
Resume Snapshot
Role fit
Retail Product Manager / POS PM / System Integration PM
Education
Bachelor's Degree, University of Taipei
Languages
Native Chinese | English for professional use (Intermediate)
Direct scope
POS, membership, ecommerce, CRM, e-invoice, API integration, and launch planning
Collaboration
Developers, vendors, store-side operators, marketing, and business stakeholders; experience coordinating multiple stakeholders
Work preference
Taipei, Hsinchu, Kaohsiung | On-site, Hybrid, Fully Remote
Some 2019-2021 experience was delivered in parallel, project-based roles across different business models.
Core Expertise
Built around OMO, POS, membership, and channel-integrated product delivery.
Ecommerce & O2O
Hands-on experience with group-buying systems, ecommerce operations, and online-offline integration.
Able to connect product planning with real channel execution.
Membership & APIs
Integrate CRM, membership, e-invoice, and third-party services while keeping rollout stable.
Practical experience in field mapping and migration work.
Business-Technical Bridge
Understand both frontend presentation and business-side expectations in delivery-heavy projects.
Well suited for multi-vendor and multi-stakeholder execution.
Selected Projects
Focused on POS, ecommerce, O2O, and channel-expansion work.
Website and POS Launch for a Korean Character Brand
Outcome
Launched within one month, integrating website, POS, membership, and inventory workflows.
- Migrated customer and product data from the previous vendor and went live within one month
- Rebuilt points, online purchase, and in-store pickup workflows
- Planned new ECPay payment and logistics flows
Shopping Mall POS Planning and Operations
Outcome
Supported early technical integration and issue resolution for a multi-format mall environment.
- Covered multiple consumption types: restaurants, bookstore, skating rink, and ticketing
- Coordinated extensive API testing and specification alignment with external vendors
- Participated in system operations and staff training
Traditional Industry IoT Transformation
Outcome
Revitalized a premium electric-fan brand website and expanded channels to support commercialization and online sales.
- Worked closely with the web vendor to optimize site architecture, UI/UX, and SEO structure
- Promoted new products through COSTCO, MOMO, Taobao, Shanghai TV shopping, and other platforms
- Participated in marketing video production and editing; annual online revenue grew 5x
Gas POS and Online EC with Residual-Gas Refunds
Outcome
Built a custom gas-retailer POS system with online shopping functionality.
- Introduced ZOHO CRM to manage customer data effectively and reduce 10K operations calls per year
- Created a new model where residual-gas refunds can earn points
- Built a group-buying system supporting online ordering and delivery, with 10K+ orders
Professional Experience
Ordered for retail tech, ecommerce operations, and integration-heavy delivery.
Custom POS & Information Systems
Role: Product Manager / System Integration PM
- Planned front-line POS interfaces and store workflows for live operations.
- Integrated e-invoice and third-party APIs to stabilize cross-system data flow.
- Delivered production rollout for a live retail environment in Taichung.
Marketing Manager
Role: Marketing Manager
- Built and operated an ecommerce platform for a group-buying business.
- Planned O2O operating strategy to connect online demand and offline conversion.
- Worked on website design and development coordination for a listed company.
Frontend Developer / Product Manager (Shanghai)
Role: Product Manager
- Coordinated Kaohsiung hardware and Shenzhen software teams for delivery.
- Improved ecommerce sales performance and expanded into new channels.
- Opened a Shanghai branch office and launched a Taobao sales channel.
Additional Transferable Strengths
Roles across product, growth, and operations
- Regulated-workflow experience strengthened my understanding of CRM, process control, and exception handling.
- Growth and content work added traffic, page-flow, and conversion perspectives.
- I can frame retail system delivery from store-side operation through backend data flow as one product model.
Skills
Retail-tech PM keywords paired with the product and launch contexts where I have used them.
Retail Systems
Used in live-store POS flows, membership migration, invoice handling, and operational exception design.
Ecommerce Ops
Applied across group-buying ecommerce, O2O operating flow, and new-channel rollout work.
Integration Delivery
Built through POS, CRM, ERP, and third-party API integration with real launch deadlines.
Product Management
Used to structure specs, rollout priorities, and business-technical alignment across store and digital teams.
Contact
Open to conversations about POS, OMO, ecommerce platforms, membership systems, and retail product opportunities.